Greenleaf Communication - Keeping you Informed

At Greenleaf Primary School, we believe that strong communication between home and school is key to supporting your child’s learning, well-being, and overall school experience. Our school to home communication is designed to keep you well-informed, engaged, and involved in your child’s education. We use a variety of communication methods to ensure you receive timely, relevant, and easy-to-understand information. This helps us work together as a community to celebrate achievements, share important updates, and support your child’s growth.

Our goal is to make communication clear, consistent, and two-way, so you feel confident in your partnership with the school. Below is a guide to the different ways we communicate with you, why we use them, and how you can best engage with each method.

Communication Method	Purpose	Frequency	How You Can Engage
Phone call	Urgent updates	As needed	Check your phone regularly
Email	Detailed communication and individual queries	As needed	Check inbox, reply if necessary
Text Messages	Urgent updates	As needed	Check your phone regularly
School Website	Detailed information about school policies, key information, and resources	Updated regularly	Visit anytime for information
School Gateway	School payment system. You will receive payment notifications for school trips, extra-curricular clubs, breakfast and after school club and any other items.	As needed	Make payments in a timely manner
School Newsletter	To share school news, events, and celebrate achievements	Weekly	Read email or access school website, share with family
Social Media (Instagram)	Showcasing school life and events	Daily/Weekly	Follow and like posts
Medical Tracker	Notifies parents of first aid incidents and medication administration by email	As needed	Read email
Parent and Teacher Meetings	Discuss your child’s progress and wellbeing	Termly	Attend meetings, ask questions
Open Classrooms	Visit your child’s classroom, view books and displays	Termly (from 8:45-9:15am)	Attend with your child
Annual School Report	Teacher written assessment of your child’s performance in each subject, highlighting both strengths and areas for improvement including attendance data.	Annual	Read school report
Open Days/Events/ Parent workshops	Experience school life and meet staff	As scheduled	Attend and participate
Parent Survey	Opportunity for parents to feedback to the school	Annual	Complete parent survey

Parent to School Communication Guide

Effective communication is a two-way process. Just as the school keeps parents informed, we encourage parents to communicate with the school in clear and constructive ways. This guide outlines common reasons for communication, the best methods to use, and what parents can expect in response.

Method of Communication	Reason for Communication	Considerations/Expected Response Time
Telephone: 020 8520 7963	To inform us about important circumstances relating to your child (e.g. collections, medical information etc.) To report absences To make an appointment to see a specific staff member	Please note that staff may not immediately be available and an appointment may need to be arranged at a mutually convenient time.
Email: school@greenleafprimary.waltham.sch.uk	To make an appointment to see a specific staff member For non- urgent communications with the school	The school aims to respond to emails within 3 working days. Emails received within the school holidays will not be actioned until school reopens. Priority will always be given to safeguarding concerns. Any safeguarding concerns during the holidays should be reported to Waltham Forest Safeguarding Team Call 020 8496 2310 or email MASHrequests@walthamforest.gov.uk
Face-to-face appointment with a member of staff	To discuss your child's learning or any concerns you have To discuss a safeguarding matter (Designated Safeguarding Lead) To discuss a personal matter concerning your child/family	In order to arrange a face-to-face meeting with a member of staff, please telephone or email to make an appointment Please note class teachers are available to speak at home time. If you have a concern, please raise it first with the class teacher. If you feel it has not been resolved then speak to the phase leader. Then to the Deputy Head or Head Teacher.

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Greenleaf Primary School & Nursery

Greenleaf Communication - Keeping you Informed

Parent to School Communication Guide